Policy details

Learn more about your policy, including coverage start date, payment options and household discounts.

How can I pay my premium?

When does my coverage begin?

I have questions about my new policy. Who should I contact?

Can I change my policy or carrier?

Can I add on another type of insurance?

Do you offer household discounts?

When does my policy renew?

Do I need to renew my policy?

Will my premium increase?

When will I get my ID card?

What happens if I didn’t get my ID card?

I lost my ID card. What now?

How can I pay my premium?

You may be able to pay your premium with direct billing, electronic funds transfer or a credit card. When you apply for a policy, your Case Manager will discuss your payment options with you. You can change your payment method at any time by calling .

When does my coverage begin?

Your coverage starts on your effective date. You can view your effective date on your dashboard. Your insurance ID card should also list your effective date. If you are not covered yet and need coverage sooner, you can call Case Management at .

I have questions about my new policy. Who should I contact?

Your insurance carrier can answer specific questions about your new policy. If you’re unsure which insurance carrier you have, you can call Case Management directly at .

Can I change my policy or carrier?

Yes, you can change your policy or insurance carrier by calling our Case Management team at . Please note that if you switch plans after your Open Enrollment Period ends without a special circumstance, you may have to go through medical underwriting.

Can I add on another type of insurance?

You can add more coverage by enrolling in another insurance plan. Our More Plans page has info about other insurance plans that you may want, such as prescription drug, dental, vision and life insurance plans.

Do you offer household discounts?

Household discounts may be available from your insurance carrier. Please contact our Case Management team at for more info.

When does my policy renew?

Your policy will renew a full year after it went into effect. Your insurance carrier can provide more details about your policy and renewal date.

Do I need to renew my policy?

No, your Medicare Supplement Insurance policy will auto renew each year as long as your premiums are paid on time. Your insurance carrier will contact you directly if anything changes with your policy.

Will my premium increase?

Your insurance carrier will notify you about any premium increases. Your premiums may change depending on the pricing structure your insurance carrier uses to set your premiums, inflation and other factors.

When will I get my ID card?

Once your application is accepted, you should receive your ID card directly from your carrier within 2 weeks. You can check your application status on your dashboard.

What happens if I didn’t get my ID card?

Once your application is accepted, you should receive your ID card directly from your carrier within 2 weeks. If 2 weeks have passed and you still don’t have your ID card, you can call Case Management at . A Case Manager can check on the status of your card and can confirm your mailing address.

I lost my ID card. What now?

You can request a new ID card by either calling your insurance carrier directly or by going to their website. If you need help finding your insurance carrier’s phone number or website, you can always call our Case Management team at .

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